Welcome to Cleanvy! These Terms and Conditions govern the use of our website and cleaning services. By accessing our website or booking a service, you agree to comply with these terms.

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1. Definitions

• "Company", "We", "Our", or "Us" refers to Cleanvy.

• "Client", "You", or "User" refers to any individual or business using our services.

• "Service" refers to the professional cleaning services provided by Cleanvy.

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2. Scope of Services

• Cleanvy offers residential and commercial cleaning services based on the selected plan (weekly, biweekly, or annual subscriptions).

• The scope of cleaning services is defined on our website and agreed upon during booking.

• Additional services may be requested but are subject to availability and extra charges.

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3. Bookings and Payments

• All bookings must be made via our website or an authorized communication channel.

• Payment must be completed before or upon service delivery unless otherwise agreed.

• We accept online payments via secure payment gateways.

• Subscription plans (weekly, biweekly, annual) are billed according to the selected plan.

• Cancellations within 24 hours of the scheduled service may incur a cancellation fee.

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4. Pricing and Refund Policy

• Prices are displayed on our website and may be adjusted at our discretion.

• Subscription plans are subject to discounts and promotions.

• Refunds are only issued in cases of service failure or cancellation by Cleanvy.

• If a client is dissatisfied with the service, they must notify us within 12 hours for corrective action, including a possible re-cleaning as outlined in Section 9.

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5. Client Responsibilities

• Clients must ensure access to the property at the scheduled time.

• Personal belongings and valuables should be secured prior to service.

• If a client is dissatisfied with the service, they must notify us within 24 hours for corrective action.

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6. Liability and Limitations

• Cleanvy is not responsible for damages arising from pre-existing conditions of the property.

• We do not assume liability for items misplaced or lost unless proven to be due to staff misconduct.

• Liability for damages caused by our staff is limited to the value of the cleaning session.

• We do not accept responsibility for delays or service interruptions due to force majeure (natural disasters, strikes, power failures, etc.).

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7. Subscriptions and Cancellations

• Subscription services (weekly, biweekly, annual) are billed automatically.

• Failure to cancel within the timeframe will result in automatic renewal and billing.

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8. Privacy and Data Protection

• All client data is processed in compliance with GDPR and as per our Privacy Policy.

• Client data will not be shared or sold to third parties except as required for payment processing and legal compliance.

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9. Service Satisfaction Guarantee

• If a client is not satisfied, we offer a re-cleaning service, subject to reasonable conditions.

• Complaints must be made in writing via email within 12 hours of service completion.

• Refunds are issued only when a re-cleaning cannot be arranged and the complaints were reported in 12 hours.

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10. Use of Website

• Users agree not to misuse our website, including attempting to hack, spam, or disrupt services.

• We reserve the right to deny access to users who violate these terms.

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11. Amendments and Modifications

• We reserve the right to update these Terms and Conditions at any time.

• Clients will be notified of major changes that may impact their rights or obligations.

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12. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by the laws of Romania.

• Any disputes shall first be resolved amicably, and if unsuccessful, through the competent courts of Romania.

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13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at: 📧 cleanvycontact@gmail.com